Small business IT support in Denver
When a laptop won’t boot before a client meeting, or email dies on a Monday morning, you don’t need a 40-page proposal. You need someone who answers, fixes it, and documents what changed.
Newaiv provides small business IT support for Denver and Englewood companies — remote helpdesk with local backup, proactive patching, Microsoft 365 care, and backups you can restore. We’re the team behind the ticket, not an overseas queue reading a script.
What you get
- Helpdesk & remote support for hardware, software, and “why is this slow?” issues
- Endpoint management — laptops, desktops, and mobiles patched and visible
- Microsoft 365 support — users, licenses, Teams, SharePoint, and clean migrations when you outgrow winging it
- Backup & recovery so a bad click or failed drive isn’t a business-ending event
- Security hygiene — endpoint protection and email filtering bundled where it makes sense
- Clear monthly reporting — tickets, uptime, and health in plain language
Average response targets are measured in minutes to hours, not “we’ll get back to you next week.” Exact SLAs are scoped to your plan.
Who it’s for
Denver-metro owners and office managers with roughly 10–200 people who:
- Don’t have (or don’t want) a full-time IT hire yet
- Are done with “call me if it breaks” arrangements
- Need M365 and devices kept current without living in admin centers
- Want a Denver-area partner they can reach — phone 720-661-2626, email sales@newaiv.com
If you’re already drowning in vendors, start with support that owns the endpoint and identity layer. We can fold in network, VoIP, and deeper cybersecurity when you’re ready — see also Managed IT Denver.
How support works here
- Short onboarding audit — we document what you have so the next ticket isn’t a scavenger hunt.
- Agents and monitoring live — usually within days, not a quarter-long project.
- You contact us how you already work — email, phone, or portal; humans who know your environment.
- We report monthly — so you’re not guessing whether IT is “fine.”
Pricing is scoped to team size and environment. Transparent flat-rate monthly options are available; no theater, no mystery line items. Free initial assessment to start.
Why Newaiv for Denver IT support
- Local accountability — Englewood-based, serving Denver, Centennial, DTC, and South Metro
- AI-assisted, human-owned — Ava can triage and answer common questions on our site; your issues still land with a real engineer
- Same team as your future stack — support today can grow into full managed IT, network, phones, and AI without switching providers
- Since 2009 — lean on purpose, built for growing businesses, not Fortune 50 procurement cycles
Check your risk in five questions
Support plans work better when you know the gaps.
Take the free 2 AM Test — a short IT risk quiz for owners. Soft score, hard clarity. Then talk to us only if you want help fixing what’s red.
Or skip ahead: Get a quote · 720-661-2626 · sales@newaiv.com
Newaiv · 6088 S Lima St, Englewood, CO 80111
FAQ
What’s the difference between IT support and managed IT?
IT support is the helpdesk and day-to-day care of users and devices. Managed IT usually adds deeper monitoring, security operations, and broader ownership of the environment. Many Denver clients start with support and expand.
Do you come on-site in Denver?
Yes when remote can’t finish the job — offices across the Denver metro, including Englewood and the DTC. Most tickets still resolve remotely faster.
Can you support a hybrid or fully remote team?
Yes. Endpoint and M365-centric support is built for distributed teams; location matters less than identity, device control, and backups.
How do we get started?
Take the 2 AM Test for a quick self-check, or request a scoped quote. We’ll reply within one business day with a clear proposal — no obligation.
Is there a long-term contract?
We don’t require a maze of multi-year lock-ins just to start. Engagements are scoped to what you need; ask us about month-to-month vs. annual options for your situation.
